Impact of switching cost on customer satisfaction and customer retention for internet banking services: a study based on Sri Lankan commercial banks

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dc.contributor.authorPushpakaran, K.
dc.date.accessioned2017-12-27T10:38:17Z
dc.date.available2017-12-27T10:38:17Z
dc.date.issued2012-05-25
dc.identifier.citation2nd International Symposium 2012, 25th - 27th May 2012. South Eastern University of Sri Lanka, Oluvil, Sri Lanka, pp 46-48.en_US
dc.identifier.isbn978-955-627-030-3en
dc.identifier.urihttp://ir.lib.seu.ac.lk/handle/123456789/2909
dc.language.isoen_USen_US
dc.publisherSouth Eastern University of Sri Lankaen_US
dc.subjectSwitching costen_US
dc.subjectCustomer satisfactionen_US
dc.subjectCustomer retentionen_US
dc.subjectInternet banking servicesen_US
dc.subjectSri lankaen_US
dc.titleImpact of switching cost on customer satisfaction and customer retention for internet banking services: a study based on Sri Lankan commercial banksen_US
dc.typeArticleen_US

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