Impact of switching cost on customer satisfaction and customer retention for internet banking services: a study based on Sri Lankan commercial banks

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2nd int sym 2012 pp46-48.pdf (1.51 MB)

Date

2012-05-25

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South Eastern University of Sri Lanka

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Switching cost, Customer satisfaction, Customer retention, Internet banking services, Sri lanka

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2nd International Symposium 2012, 25th - 27th May 2012. South Eastern University of Sri Lanka, Oluvil, Sri Lanka, pp 46-48.

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http://ir.lib.seu.ac.lk/handle/123456789/2909

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2nd International Symposium - 2012

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