Confirmatory factor analysis for employee rewards & empowerment and service recovery performance : mediation of organizational commitment in private health sector

Abstract

At present organizations, organizational commitment, employee rewards, empowerment, service recovery performance and organizational commitment are the most important factors. Thus, studies are needed in these aspects. On this ground, this study attempts to know about confirmatory factor analysis for testing employee rewards & empowerment and service recovery performance with the mediation of organizational commitment in Private Health Sector. Reviews of literatures are done and conceptual model is derived by researcher. Geographical scope of the study is composed of the geographical scope of Ampara Coastal Belt (ACB) from Maruthamunai to Pottuvil. Researcher considered 260 private health sector employees as sample size of this study for collecting data from questionnaire for collecting data. In this study, collected data were analyzed using SPSS, Excel and AMOS. In this study, the preliminary check-up, reliability and validity checked for items, variables and constructs in this model are satisfactory. As per the result of main hypothesis, there is relationship between management commitment to service quality and organizational commitment. Similarly, results of sub hypotheses revealed that there are relationships between management commitment to service quality and employee rewards and empowerment. In addition to these results, result of another main hypothesis disclosed that there is relationship between organizational commitment and service recovery performance. Model fitness was known from satisfactory and acceptable statistical measures such as chi square, CMIN/ DF, RMSEA, TLI, CFI, NFI, GF and AGFI. Results of all these values are satisfactory and acceptable. It can be concluded that confirmatory factor analysis can be conducted for testing employee rewards & empowerment and service recovery performance with the mediation of organizational commitment in Private Health Sector.