Factors influencing undergraduates‟ intention to use e-government services: reference to south eastern university of Sri Lanka

Abstract

Implementation and adoption of Electronic Government are in early stage in most of the developing economies. Users of such electronic government services include individual citizens, businesses, government agencies and other governments. The rewarding benefits of such implementation effort depends both on governments’ end as well as users’ end. This study used variables from Unified Theory of Acceptance and Use of Technology (UTAUT) model to identify the factors influencing undergraduates’ adoption of electronic government services in Sri Lanka. Undergraduates from South Eastern University of Sri Lanka (SEUSL) were the participants of the study. The real data disclosed that Effort Expectancy factor has significant effect whereas Performance Expectancy and Social Influence factors did not have effect on undergraduates’ intention to adopt Electronic Government services in Sri Lanka.