Does emotional intelligence affect organizational success in the banking sector in an emerging market?

Abstract

The paper aims to study the effect of emotional intelligence and the performance of State Commercial Banks employees in Sri Lanka. Knowing the reason behind the job performance of workers is an important issue for scientific discipline. Theoretical viewpoints contain the emotional intelligence of executive-level employees, such as aspects of self-control, self-regulation, social understanding, empathy and motivation. Five basic hypotheses were investigated for employees’ emotional intelligence and performance to achieve the objective. The paper follows a quantitative approach. In total, 100 responses were collected from 153 samples, consisting of managerial level employees from Peoples Banks and Bank of Ceylon in Sri Lanka, analyzed using correlation and regression models. The findings of the study prove that emotional intelligence has a substantial positive relationship with employee success. It is suggested that the organization’s continuous training program is crucial to improving emotional intelligence and increasing managers’ performance levels.