Work-life balance and organizational citizenship behavior: a special reference of the state banking staff in the Ampara district, Sri Lanka

Abstract

Purpose: Work-life balance has emerged as one of the key concepts in human resource management, and employees at all levels of employment place a high importance on it. Consequently, this study explores how work-life balance impacts organizational citizenship behavior. Design/methodology/approach: The research included 130 state banking staff in Ampara district as the sample and a random sampling method was used for data collection. A standard questionnaire was used to collect the data from these banking staff. Findings: The study findings showed that work-life balance had a strong positive correlation (r = 0.754) with organizational citizen behavior. The research findings provide a thoughtful understanding of the significance of work-life balance and organizational citizenship behavior. As a result, the proper balance between personal and professional life will lead to organizational citizenship behavior among employees. Practical implications: Nevertheless, future researchers can reinvent this study with a greater sample size, and other private and state banks. In addition, the study's recommendations could help to strengthen the work-life balance among state bank employees in Sri Lanka. Originality value: This study provides value for the existing body of knowledge on work-life balance and organizational citizenship behavior of this sample area and the understanding of the importance of Work-life balance for banking staff to increase their organizational citizenship behavior to increase the performance and productivity of the banks.